Hotel Monopol Katowice

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Hotel Monopol Katowice > FAQ

FAQ

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Hotel night

When does the hotel night start and end?

The hotel day starts at 02:00 P.M. and ends at 01:00 P.M. the next day.

Is it possible to check-in earlier then 02:00 PM?

Yes, it is possible but subject to availability. Additional charges may apply. Please contact the hotel reception.

Is it possible to check-out later than 01:00 PM?

Yes, it is possible but depend of availability. Additional charges may apply. Please contact the hotel reception.

Guests of our guests

Do hotel guests have the option of inviting their guests to the hotel?

Hotel guests may be visited in the room by their friends. However, the visitor is obliged to leave the room no later than 10:00 PM. We invite you to the hotel bar or restaurant.

Czy mogę zamówić dorożkę, kwiaty, taksówkę?

Tak. Nasi pracownicy chętnie pomogą i doradzą. Prosimy o kontakt z recepcją hotelu.

Czy mogę skorzystać z komputera hotelowego?

Tak. Udostępniamy laptop konferencyjny bez dodatkowych opłat. Prosimy o kontakt z recepcją hotelu.

Pets

Is it possible to come to the hotel with a pet?

Yes of course. Hotel guests can visit us with their pets. The additional fee for a small animal (dog / cat) is PLN 50 per night, for a big dog it is PLN 100 per night. In case of prior information, a pet bed and a bowl will be placed in the room.

Wellness & Spa

Is it possible to use the Wellness & Spa area if you’re not a hotel guest?

The Wellness & Spa zone is available only for hotel guests.

What are the opening times of the Wellness & Spa?

The Wellness & Spa zone is available only for hotel guests from 06:00 AM to 10:00 PM. Massages are possible between 09:00 A.M. and 09:00 P.M. Reservation apply.

Nie posiadamy basenu, ale dostępne są niecki z zimną wodą, w których można się ochłodzić po skorzystaniu z sauny.

Family

Are extra beds available?

We offer cots for babies and extra beds for children up to 16 years of age.

Do kids stay free of charge?

Children 0-12 stay for free, children ages 12-16 upon extra charge of 100 PLN per night when sharing the room with their parents. Breakfast is an additional cost. Price 50.00 PLN per day for children from 4 years old.

Do you have rooms for families?

In the case of a family stay, we are able to propose several solutions. At the Monopol Hotel it is possible to reserve:
-Double room
-Superior Room
-Suite
-Studio room
We offer cots suitable for children up to 3 years of age and extra beds for up to 16 years of age. Children up to 12 years of age stay in their parents' room free of charge. The cost for one additional bed for children aged 12-16 is 100.00 PLN. An additional cost is breakfast in price 50.00 PLN per day. To prepare the best offer for you, please contact the reception. The price depends on the age and number of children.

Do you have bathrobes for children?

Yes, we have children's bathrobes.

Vouchers

Is it possible to buy voucher for Wellnes & SPA for guests who are not Hotel Monopol guests?

Yes. We offer gift vouchers for massages and Wellnes & SPA area.

What is the procedure for purchasing vouchers? How is the payment and delivery of the voucher carried out?

Vouchers can be purchased on spot or via e-mail. Payment can be made by card, cash or bank transfer. It is also possible to send the voucher by traditional post. You can buy it for yourself or as a gift.

Is it possible to extend the validity of the voucher?

Yes, of course. Usually, we issue vouchers with 6 months validity. As for the issue of a possible extension of the voucher's durability, it can be agreed individually.

Parking

Do you have a parking? What is the cost of parking per day?

Access to the Monopol Hotel is possible from Dworcowa Street. The entrance to the hotel is secured with bollards. After contacting the hotel reception, the bollards will be lowered, allowing you to drive directly to the hotel. Parking is possible here for up to 5 minutes. After this time, cars will be moved to the external parking lot by the hotel staff. The cost of parking is 100 PLN per day.

Hotel localization

Where is the hotel located?

The Monopol Hotel is located in the city center of Katowice at 5 Dworcowa Street. It is easily accessible by car as well as by public transport or train. It is located only 400 meters from the Railway Station.
Below you will find the geographical coordinates of the Monopol Hotel:
Latitude: 50.2576293845 N
Longitude: 19.0229015350 E

Additional services

Do you provide laundry services?

Yes, we offer a laundry service for our guests in additional cost.

Can I arrange a transfer from the airport?

The Monopol Hotel can arrange for hotel guests a transfer from the airports in Katowice Pyrzowice(KTW) and Kraków Balice (KRK). To order such a service, please contact the hotel reception.

Is it possible to prepare a room for a special occasion?

On request, the room can be prepared for a special occasion. Please contact the reception in advance to discuss the details. There is an additional fee for the service.

Facilities

Are there minibars in the room?

Yes, minibars are available in all rooms. The consumption of products from the minibars is settled upon check-out.

Is it possible to remove alcohol from the minibar in the room?

Yes, it is possible to remove the minibar from the room according to your wish. Please contact the reception.

Are smoking rooms available?

The Monopol Hotel is non-smoking hotel. In all rooms smoking is forbidden.

Does the hotel have facilities for disabled people?

The Monopol Hotel has rooms for the disabled. To prepare a special room for you, please contact the reception.

Can I store my luggage?

Of course, it is possible to store our guests' luggage free of charge on the day of check-in or on the day of check-out.

Do you have rooms with a balcony?

Some of the hotel rooms have a balcony or terrace. To prepare a special room for you, please contact the reception.

Do you have rooms with a bathtub?

Most of the bathrooms in the rooms are equipped with showers. There are bathtubs in the higher standard rooms. If you are interested in a standard room with a bathtub, please contact the reception desk. A room will be prepared whenever possible. If there are no rooms of this type available, we will prepare a special offer for a room in a higher standard.

Loyalty program

Does the hotel have a loyalty program?

Yes. The hotel has a loyalty program. Create an account at hotel.com.pl and join LLC Club. You will receive points equal to 5% of the booking value for each reservation. Points will be activated up to 24 hours after check-out and are valid for one year. You can use points to pay for your future reservations - up to 95% of the reservation value.

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Welcome 2024 at Hotel Monopol Katowice

Longer stay, less to pay!

Welcome 2024
at Hotel Monopol Katowice